Ex-Employee Drama: Responding to the Tantrum

ex-employee drama - pic of female employee stressed or having tantrumI let an employee go about a month ago.  She was underperforming, largely due to the fact that she was spending all of her time engaging in personal conversations rather than productive work.  Now I am hearing that she is gossiping about my office and the reasons for her termination to everyone, including current employees, suppliers, and reps. Any ideas on what I should do next? I’ve thought about contacting her or contacting an attorney, but maybe I should just let it go.

I would not give this employee any more energy unless you have a very specific issue you need to address.  CEDR deals with employee issues all of the time, and out of the hundreds of thousands of issues that come through our Solution Center, this one comes up quite often.

Start with the understanding that it is generally unlawful to forbid current employees from speaking with ex-employees.[1] While we know how uncomfortable it may make you feel to hear that this former employee continues to attend the weekly office happy hour, or is in touch with current employees, your ability to stop this from happening is limited.

The most proactive way you can deal with the issue is to create buy-in from your current team.  In fact, anytime you let someone go, it is usually appropriate to meet with the team and fill them in on the appropriate details. Be honest. Start with your own attitude – don’t pretend nothing happened, but also take steps to put it behind you.  You may say to the team: “It’s never easy for us to let someone go. It is always a difficult decision, and, in this case, we gave it careful consideration. We now need to focus on our responsibility to all of you, to this business, and to our patients.”

The way you handle both the termination and the aftermath sets the tone for how you expect your employees to treat the event.  It is not going to be productive to speak negatively, or engage in negative conversation, about this person after she is gone.  What will get you the outcome you want is to pull your remaining team close and refocus their efforts on the work they are doing.

Sometimes, however, the method outlined above is simply not enough.  There are certain scenarios where taking additional steps may be appropriate.  For instance, all CEDR members receive a Confidentiality and Non-Disclosure Agreement (CNDA), which protects certain confidential information like pricing lists and patient names.  Many of these items are also protected by HIPAA.  If you become aware of either a HIPAA violation or a violation of your CNDA (which is very limited), you’ll likely need to address that behavior.  In other scenarios, you may become aware that this employee is pursuing legal action against you, in which case, you will want to seek local counsel.  However, if you are wanting to take action to simply stop a former employee from speaking with current employees or are thinking about pursuing a long-shot defamation claim, your time and energy are probably best spent on other things.

Trust me, the other employees know she’s a mess. Let it go for a bit more and see if the ex-employee will get exhausted, like a child throwing a tantrum in a grocery store. Sooner or later the ex-employee is going to notice that people do not care for the screaming and the antics. Take away your energy from it, and the other person will burn out.

[1]29 U.S.C. §157 (also known as the National Labor Relations Act) protects employees’ rights to engage in “protected concerted activity,” which includes discussions about wages, duties, and the like. Many state laws, including but not limited to California, Colorado, Illinois, and Nevada, prohibit employers from taking adverse action against employees for engaging in lawful off-duty activities.

Friendly Disclaimer: This information is general in nature and is not intended to provide legal advice or replace counsel about a specific issue with an attorney or HR expert. This material is meant to provide information that is believed to be current as of the date of this post.

Published September 11, 2018

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Please note: CEDR Solutions specializes in providing expert HR support to owners and operators of independently owned medical and dental practices.