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16 Best HR Practices and Critical Forms for Healthcare Owners and Office Managers
Select Your Specialty
No two practices or specialties are the same. That’s why every employee handbook and problem we solve is customized just for you. Start by selecting your specialty.
An Employee Handbook Made Just For You
Have you ever wished for an “easy button” to make managing your team and running your practice feel less complicated or overwhelming? That’s what working with CEDR feels like.
First, our employment law experts craft an employee handbook that is individually customized to fit your practice AND complies with all state and federal laws that apply to you. We do all the research, writing and updating so you can focus on what you do best. The end result is a powerful tool that you can use to prevent issues and manage more effectively.
Then, we add the icing on the cake: Unlimited HR guidance to make management easier.
Customized Policies that Transform Your Team
You want your medical practice and team to work like a well-oiled machine, but sometimes it can feel like all you do is put out HR fires and answer questions instead of focusing on patient care. CEDR can help you get your practice back on track.
Our employment law experts will custom-build you an employee handbook packed with powerful and enforceable policies that suit your specific needs and goals, yet also comply with all federal, state and local laws that apply to your practice.
Then, we give you unlimited HR support so you can implement your new policies effortlessly and get back to what you do best.
Don’t See Your Specialty?
If your business is involved with human or animal healthcare, CEDR HR Solutions can help! We have worked with hundreds of doctors in a variety of specialties, including:
- Medical Marijuana Dispensary
- Veterinarians and veterinary surgeons
- Medical spas and estheticians
- Urgent Care centers
- Plastic surgery clinics
- Physical therapists and chiropractors
- Optometrists and ophthalmologists
- And more!
Our team of employment law experts and attorneys will custom-create and tailor our full range of products just for your industry, your practice and team’s needs, and YOU. To get started, call us at 866-414-6056 or click on the button below.
UNLIMITED HR SUPPORT
Direct access to HR experts and attorneys with a combined 80+ years of experience means you never face tough HR or employee issues alone.
SAVE TIME, MONEY & SANITY
Customized, powerful, and protective policies lower your risks and save you time and money. The end result is priceless: peace of mind.
WE’RE HR NINJAS!
You’ll have experts working behind the scenes to help you prevent and resolve employee issues and keep you up-to-date as laws change.
MANAGING MADE SIMPLE
Workplace harmony is effortless with proactive solutions and company policies that are fair to employees, yet protect your interests.
Keep up the great work. We appreciate the Handbook updates as they change.„
Excellent support so far. Very pleased!!„
I have been very satisfied with the level of support I have received so far.„
The guidance we’ve received for Corrective Action of one particular employee has been beyond helpful.„
I am absolutely thrilled with the services you provide. I am so glad I found CEDR a year ago.„
The experience has been very positive. The process has provided me with a lot of information I was unaware of before.„
CEDR does a great job! Whenever I have encountered an issue and needed guidance, their team was always quick to respond and advise.„
I so appreciate you all! Best decision to go with CEDR!„
We certainly appreciate that CEDR has our back in the many ways employees come and go. Once bitten twice shy. We use the HR Vault periodically, especially regarding CA law updates we need to…„
You guys rock„
I really enjoy the ease in reviewing and updating my handbook, plus CEDR’s expert advice„
In a changing work environment from years ago, with different work ethics and concerns, CEDR has taken a lot of the stress off from my shoulders with addressing concerns that may come up day…„
I am receiving the most current information to help me comply with the law. Hopefully it will prevent suits from being brought or at least put me in a defensible position„
We had one employee who left and went to work at another practice. The practice she went to didn’t have policies and procedures for the office to follow. That same employee came back to…„
I must say your employment hand book has saved me several thousand dollars in unemployment costs with the State of Texas. Thanks for you help.„
I am so glad I found CEDR for our dental office. Wish I used them sooner! The entire team at CEDR is friendly, professional and knowledgeable. I am very happy with CEDR and will…„
CEDR is awesome and is an amazing resource for HIPPA, HIRING, CORRECTIVE ACTION and other legal concerns.„
Thank you so much Jennie and CEDR team! You have been the most helpful group I have ever worked with from any HR Company! I truly appreciate your professionalism and knowledge of the HR…„
I *love* what I learn here at CEDR! Thank you so much for educating and advising me.„
Dr. Malcom George
Working with CEDR gave me confidence that we have a great product.„
Employee Handbook FAQs
Simply put, an employee handbook is the cornerstone of your HR management and compliance strategy. Done correctly, it will make running your practice measurably easier.
A professionally written, legally compliant employee handbook is the single most cost-effective tool your office can have. This is true whether you have 2 employees or 50. When written and implemented properly, your employee handbook is a set of policies that can prevent and resolve disputes and set you and your team up for success.
Your office can only be productive if it has clear guidelines that are followed by every member of your team, and those guidelines need to be explained and disseminated to everyone in your practice. One of the primary functions of your employee handbook policies is to set expectations for your team members, bringing all of you onto the same page. The policies in a properly written employee handbook benefit you AND your employees. This makes employee disputes and legal claims much less likely and makes virtually all aspects of your business run more smoothly.
Yes! A professionally written employee handbook, kept up to date and in compliance with all state and federal laws that apply to you, is the most powerful document in your practice. It’s the go-to problem-solver for you and your employees when it comes to office rules, legal compliance, and what to do in day-to-day workplace situations.
Your employee handbook helps prevent many HR headaches before they ever happen. It’s a common resource for everyone, from your office manager to a new employee on their first day, to handle day-today issues, questions, and problems. With fair rules that are applied consistently, you’ll avoid many of the common dilemmas that cause larger problems down the line.
Professionally written employee handbooks also tend to discourage frivolous lawsuits by disgruntled employees and unscrupulous attorneys. The case against an employer becomes much more difficult when there is an updated and legally compliant employee handbook in place—so much so that often it’s simply not worth it for many plaintiffs’ attorneys, with so many easier targets available.
In the event an employee does bring a claim against your business, whether that claim is justified or not, your employee handbook serves as powerful evidence that your office makes every effort to treat employees equally and fairly. This can mean the difference between winning and losing a case. Even in the worst-case scenario, the consequences are likely to be far less severe for a business that can provide evidence of good-faith efforts to follow all applicable employment laws.
Self-made or DIY handbooks are very popular with doctors and managers looking to save a few dollars! But just like you wouldn’t recommend that a patient perform his own root canal or appendectomy at home to save money, it is just as dangerous to attempt to write your handbook on your own.
The harsh reality is that doctors are FIVE TIMES more likely to be the target of a complaint from a former or disgruntled employee than a malpractice lawsuit from a patient. And the employee does not even need to have a good case to get you in trouble. All they need is for their lawyer to find a problematic or illegal policy in your employee handbook.
Writing a handbook requires advanced knowledge of federal, state, and even your city’s employment laws, and includes factors such as how many employees you currently have and what industry you’re in. Plus, these complex laws change so frequently—at the rate of dozens per year—that only an HR expert or an attorney with the right focus and experience has the tools (and the time!) to fully comprehend and keep up with everything.
As a practice owner or manager, you already have an impressive skill set and an endless to-do list. You don’t have time to learn to be an attorney. You need someone with specialized knowledge to write your handbook, so it protects you instead of endangering you.
Using a purchased or free employee handbook template sounds like a good alternative to writing one yourself. Unfortunately, many templates are “one-size-fits-all.” They’re made with the lowest common denominator in mind, to cast the widest net.
Generic or low-quality employee handbook templates can obliterate your ability to defend a claim, result in hefty fines or settlements, and cost you tens of thousands of dollars in legal fees. And since hundreds of state and federal employment laws are changed or created during the course of each year, a one-size-fits-all template cannot possibly be kept up to date. (This is even more true in states like California, New York, or some others, where the legal provisions employers must comply with are especially numerous and strict.)
Plus, how many employees you have, your industry, and your office culture also matter when it comes to what policies and protections you need to have in place.
In order to gain all the benefits and protections available to you as an employer, you need to have an up-to-date employee handbook that’s been professionally written and customized for your business. You also need access to HR experts and employment law consultants who can keep your policies up to date and help you solve tough issues in accordance with those policies. Besides, there’s no substitute for working one-on-one with real people whose knowledge and understanding you can trust.
We hear doctors say this all the time: “I asked my brother’s friend’s cousin, who is an attorney, to write my policies for me,” or “My real estate attorney said he could write my handbook.”
But consider this: An attorney’s focus and experience is just as crucial as a dentist’s or doctor’s. Would you let a cardiologist remove your wisdom teeth? A real estate attorney or one who specializes in copyright law may not have the relevant training or experience to write or correctly customize your policies. Their process might even look similar to yours: ask colleagues, make educated guesses, and make liberal use of Google. Not the recipe for a great employee handbook.
There IS one important difference between their research and yours: theirs will cost you upwards of $350 an hour! And of course, the next time there’s a law change in your state, you’ll have to pay them again to update the handbook. And the next time. And the next time. If you need guidance on implementing the policies they come up with, there’s likely to be a hefty hourly consultation fee for that as well.
While there is no replacement for direct legal representation when the situation calls for it, CEDR’s HR support services can help prevent most HR problems from escalating. Between the lawsuit deterrence a well-written employee handbook provides, and the unlimited expert HR support and guidance offered by our Solution Center, we can alleviate the need to have your employment law attorney on speed dial.
Many doctors are told by their attorneys or colleagues that having no handbook is better than having one that requires constant updates. Their argument is, with no handbook, you won’t have outdated policies on record every time employment laws change.
In reality, this couldn’t be further from the truth! Your handbook is often the ONLY evidence of your intention to comply with state and federal laws and to treat all your employees fairly and consistently. It lays out rules that apply to everyone, and shows your commitment to providing employees a safe, fair environment to perform their duties.
In addition, by having no handbook, you also don’t have any of the numerous protective policies that are available to you as an employer. These are important because most employment laws are written for the benefit of the employee, not the employer. But with the right language, some responsibility can be transferred back to the employee to let you know of issues or problems in your practice.
Finally, why REACT to a problem when you can PREVENT it? An employee handbook, together with other tools like a separate Alternative Dispute Resolution Policy, can help you prevent, address, and solve most common issues before they can escalate. After all, the easiest lawsuit to overcome is the one that never happens!
Just like a “one-size-fits-all” business suit would never match the comfort, fit, and utility of one tailored for your body, a generic employee handbook is not as effective as one written specifically for your business. Instead, what you need is a custom handbook that will address all of the following:
- Your state and city. In addition to the many federal laws that you must comply with, each state has hundreds of unique employment laws, and they are often more specific, stricter, and more broadly applicable. And depending on your city/municipality, even more specific rules may apply.
- Your number of employees. Different laws and protections at both the state and federal levels kick in when you reach a certain number of employees. A company with 5 employees needs different policies and procedures than one with 15 employees, 25 employees, or 50+. For those practices who are growing quickly, you must also prepare for reaching the employee number milestones early. Retroactive application is not recommended.
- Your industry. Healthcare is a very different industry from transportation, farming, or food service. Your employee handbook needs to take into account specifics and recent changes that apply to your field.
- Your office culture. Just like a fingerprint, there is no other practice quite like yours in the world. You need something tailored to your business’ values and goals to get the greatest benefit from your employee handbook.
Combined, it’s clear that a one-size-fits-all solution can’t address all these areas properly for everyone. Something, somewhere, will be missed. And correctly merging your unique office culture with the policies and protections you need takes legal and HR expertise. That’s what CEDR is for—to make sure you get what you want, while still getting what you need.
Latest Employment Law Updates
Michigan's Mandatory Sick Leave Finalized: After extensive changes, Michigan's Paid Medical Leave Act has been finalized. Employers with 50 or more employees will need to change their policies by March 2019 to stay compliant.
Illinois Year in Review: The state legislature has been keeping employers busy this year. Read CEDR's "Illinois Year in Review" for information on which laws have changed, how they impact you, and what you need to do with your handbook.
January 1, 2019
Connecticut: CT has created a state-sponsored retirement benefit program for employees. Read more about the status of this program, and how it impacts you as an employer.
March 18, 2019
NYC: A new amendment requires employers to make greater accommodations for nursing mothers, including having a designated lactation room meeting specific requirements. Read the update in the Member's Area to see what changes your office needs to make.
January 1, 2019
Vermont: Paid sick leave minimums increase starting January 1, 2019. Make sure your policies and practices are set for this effective date.
Mandatory sexual harassment training, expanded liability for non-employees, stricter requirements for nursing mothers – California has passed new requirements on all these subjects and more! Read through to see how several new state laws will affect you.
Austin, Texas: Austin's paid sick leave ordinance has been struck down by the Texas Court of Appeals.
January 1, 2019
In response to the #MeToo movement, Delaware has passed a new sexual harassment law.
January 1, 2019
Connecticut Salary History Ban: Employers in Connecticut need to be sure they don’t use salary history in their hiring decisions, Find out how this impacts your hiring practices by clicking through to the Members Area.
January 1, 2019
Hawaii Salary History Ban: Employers in Hawaii need to be sure they don’t use salary history in their hiring decisions, Find out how this impacts your hiring practices by clicking through to the Members Area.
By October 9, 2019
New York has released training videos that may be used to comply with its new sexual harassment training requirements. Read more about these requirements, and the videos in this update.
January 1, 2019
Northbrook Opts Back in to Cook County, IL Paid Sick Leave - The Northbrook Board of Trustees has reversed course on the Cook County sick leave law. The Cook County sick leave law will go into effect in Northbrook on January 1, 2019. If you have any business locations in Northbrook, contact CEDR so we can make sure your time off policies are compliant with the law.
November 15, 2018
Deadline reminder: The Oregon Retirement Savings Program registration deadline for employers with 20 to 49 employees is November 15, 2018.
Expanded Rights for Nursing Mothers in the Workplace - An amendment to the Illinois Nursing Mothers Act now requires that nursing breaks be paid. Read the update to see how this impacts your office.
Mandatory Sick Leave is Coming to Michigan - You may have heard about your state's new sick leave law, but don't start worrying yet. The law is expected to change before it goes into effect in March 2019.