In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards shares how to address an employee being harassed by patients and actionable steps you can take to have clear dress code policies to prevent the “just rolled out of bed” look from your...

Episode 100: Blake Lively’s Hollywood HR Nightmare: Lessons For Small Practice Owners
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by guest CeCe Wilson to share the importance of not retaliating on employees who bring up issues in the workplace, and actionable steps you can take to ensure you have a...
Episode 99: Why Every Practice Needs A Good Employee Handbook
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Kimberlee Polansky to share the importance of having a well written handbook provided by experts, and actionable steps you can take to ensure all your employees follow the...
Episode 98: The ‘Family’ Business: Balancing Personal Values and Legal Risks
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards shares three of your tough HR questions, and actionable steps you can take to set clear and legal boundaries for open religious practices in the office. Paul Edwards also discusses:...
Episode 97: The Two-Way Street of At-Will Employment
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Divya Pillai to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls....
Episode 96: Don’t Get Caught Clock Watching: Timekeeping Compliance for Medical Practices
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Tiana Starke to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls....
Episode 95: Turning Blockers Into Champions
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Michelle Richard to share the importance of recognizing and addressing “blockers” in your dental practice, and actionable steps you can take to turn those individuals into...
Episode 94: Political Tension in the Workplace
It’s Election Day, and your team members may have a lot on their minds - including the political choices of their coworkers. Join Paul Edwards and his guest, Jeff Dorfman, as they discuss the political tensions we are seeing in workplaces across the country, and why...
Episode 93: Beware of Workplace Monsters: Taming the Ghouls Draining Your Practice
It’s Halloween week and we have monsters lurking in dental practices all over the nation - and we want to help you stop them! Join Paul Edwards and his guest, Britt Lanza, as they dissect the gory details of the Timekeeping Zombies eating away at your time and brains,...
Episode 92: The Noise Around Cover Letters: The Internet Hates Cover Letters – Now What?!
The internet seems to hate cover letters - with many people discussing how employers who require a cover letter in the application process are toxic or how no one reads the cover letter, there’s a lot of reasoning as to why you may be questioning the importance of the...
Episode 91: How to Tell Your Employee They Stink
Telling an employee that they smell bad is a tough and rather personal conversation that many office managers and owners avoid. Whether you’ve had patients or other employees complain, or have noticed the odor yourself, it can be tricky to tell an employee that they...
Episode 613: AI is a Revolution for Medical Offices – As Long as You’re Careful
One of our members (a dental practice) used AI to summarize their notes and recently asked how people are addressing AI in the workplace. We've discussed AI and hiring biases on the podcast (a very long time ago!) As expected, more uses are coming to light. Because of...