The Support That Keeps Everyday HR Work Organized
Most independent healthcare practices do not have a full-time internal HR department. That does not stop HR issues, big and small, from coming up almost every day. CEDR gives you experienced HR experts, a professionally customized handbook, and simple tools built to help you make sound decisions and carry them through.
Whether you reach us by phone, email, or inside backstageHR®, you’ll get an average response in under 24 hours and continued support as the issue develops.
CEDR did not add HR support to software or payroll. We began with the work: helping owners and managers solve real employee problems.
We built the professionally customized employee handbook as the policy foundation our experts and members could rely on. Software, training, timekeeping, and payroll came later, after we understood what independent practices needed and why.
Expert HR support is not an add-on at CEDR. It is the reason we exist.
These numbers are not here to show how large CEDR is. They show the depth of experience behind the help one owner or manager receives on one difficult day.
97.6%
Positive Member Satisfaction
Members overwhelmingly report a positive experience after receiving support.
300k+
HR Questions Answered
Real-world pattern recognition developed through actual healthcare workplace issues.
7,019
Handbooks Created
Professionally customized policy foundations for healthcare employers.
Since 2006
Dedicated to Healthcare HR
A steady focus on the people challenges of independent practices.
Payroll is optional. CEDR White-Glove Payroll™ can be added to Opening Act or Premier Advisor when you want payroll connected to the CEDR timekeeping system.
Some questions can be addressed quickly. Others unfold over several days or weeks. A quick first response matters, but it is only the beginning.
< 24
Less than 24 hour average response time
132
Hours experts spend on the phone with members each month
660
HR matters addressed on average each month in 2026
97.6%
Positive member satisfaction
“She took the time to have a detailed conversation with me about the best way to handle the situation and explained the logic behind the guidance. The incident was resolved favorably, and I know how to handle a similar situation next time.”
CEDR Member
I appreciated the tailored advice, document templates, and suggested conversation wording. It made my job so much easier.
CEDR Member
She followed up to make sure we were all set before closing the request and gave me further guidance.
CEDR Member
I am already sleeping better at night knowing I have a team of experts supporting me through an intimidating practice acquisition.
CEDR Member
Not a call center. Not a generic answer. It means an expert has more context for recognizing what matters, what may be missing, and where the next step could lead.
Experience should make the relationship more effective, not more corporate.
CEDR’s accumulated experience helps our experts recognize patterns, identify risks, and ask better questions. It does not make your support impersonal.
Your team, policies, history, state requirements, culture, and goals still matter. The right answer has to work for the practice that will carry it out.
The handbook is not a side product. It gives your managers and CEDR’s experts a shared foundation for addressing employee issues consistently. CEDR has created more than 7,000 professionally customized employee handbooks for healthcare employers. Each book is built around the practice, applicable laws, actual benefits, and the way the employer manages its team.
30
days
Our employee handbook satisfaction guarantee
If you are not satisfied with your employee handbook within 30 days of delivery, we will refund the handbook purchase price, less the monthly support fee.
You keep the handbook.
CEDR did not add HR support to a software platform. We built software, training, timekeeping, and payroll connections to make professional HR support easier to use, organize, document, and carry through.
13,361
Average Employee Login Events Per Day
Evidence that backstageHR® is used in the daily flow of work, not simply purchased and forgotten.
79,645
HIPAA Training Certificates Issued
Completed training and documented activity inside the systems practices use.
Thousands of owners, managers, future owners, and practice leaders receive free HR education from CEDR through HR Basecamp™, email, articles, guides, webinars, podcasts, and practical tools.
They use what they learn, share it with their teams, and often become advocates for stronger HR inside their businesses. When they eventually need more than education, they already understand how CEDR thinks and how we help.
9,600
HR Basecamp Facebook community members
12,706
People receiving free HR education by email
97.6%
Member Satisfaction
Positive responses received through CEDR’s post-support satisfaction survey during the stated period.
< 24 hrs
Response Time
Average time between receipt of a member support request and the first substantive response.
132
Phone-Support Hours
Completed call time between CEDR experts and members, excluding internal, sales, and unanswered calls.
660
HR Matters Addressed
Member support matters recorded and worked through during the stated period.
13,361
Daily Login Events
Average employee authentication events per day. One employee may create more than one event.
12,706
Education Reach
Audiences are reported separately and are not added together unless they are deduplicated.
You understand your practice and your people. CEDR brings the HR expertise, policy foundation, practical tools, and continued support to help you make a sound decision and carry it through.
CEDR was built for the owner or manager who still has to handle the employee issue tomorrow.
