revolving door image to symbolize constant employee turnover

Stop the Revolving Door! 11 Tips to Lower Employee Turnover

March 2, 2018

Stop the Revolving Door! 11 Tips to Lower Employee Turnover For once, your team is humming along. Interviews are a thing of the past, all recent hires have been trained and HIPAA-trained, and team huddles are starting to feel productive again. Then, BAM! One of your employees informs you she is putting in her two…

Man with hand on ear listening for quiet sound or paying attention

Listening is a Management Skill We Must Hone

December 12, 2017

Listening is a Management Skill We Must Hone I was in a communication course about ten years ago where the presenter started his talk by posing the following question: “How many of you in this room believe you are a good listener?” Most of us in the room raised our hands, including myself. We were…

Multipliers book cover

Read This to Make Your Job Easier: Multipliers, by Liz Wiseman

April 6, 2017

Read This to Make Your Job Easier: Multipliers, by Liz Wiseman I want to recommend a few books that have had a major impact on me as a manager and business owner, books that have helped me explore and understand more deeply what it means to be a strategic thinker, and to enroll my team…

Close-up Of Woman Shoveling Her Parking Lot

It’s a Snow Day! Who Gets Paid During Office Closures?

January 25, 2016

It’s a Snow Day! Who Gets Paid During Office Closures? Remember the feeling of joy and relief you used to have, waking up as a child to a world covered in fluffy white snow? No school! For many owners and their office managers, that’s a sharp contrast to the feeling you get these days, knowing…

this little girl clearly has a bad attitude

“She Has a Bad Attitude and She Wants a RAISE?”

September 11, 2015

“She has a bad attitude and she wants a RAISE?” How to regain control in an employee dispute I get questions all the time about wage negotiations and employee attitude problems, but I don’t usually get those questions together. Here’s a paraphrased query I recently received about an employee who, after working for the practice…

one hand preventing punch of another hand - stop workplace violence

Avoiding Workplace Violence

August 28, 2015

Avoiding Workplace Violence It’s been a couple weeks now since the tragic shooting of two television station employees in Virginia. First, let me say that we join everyone else in the country in extending our sympathy and shared grief to the families and coworkers of the victims, Alison Parker and Adam Ward. And we keep…

boss pointing out that employee is late for work

Four Things I Need You to Know When You Are Late for Work

August 21, 2015

Four Things I Need You to Know When You Are Late for Work How to have an adult conversation with someone who tends to be late for work…or for life. How long a patient has to wait for their appointment is a big factor in patient satisfaction at most practices. So, it’s no surprise that…

HBR Top Employee Complaints link

What’s Your Employees’ Biggest Complaint?

July 20, 2015

What’s Your Employees’ Biggest Complaint? I get to be a little lazy in today’s post. I want to link you to Interact CEO Lou Solomon‘s article in the Harvard Business Review, titled, “The Top Complaints from Employees about Their Leaders.” (See the end of my comments for the link, or click on the screenshot below.)…

How to Attract NLRB Lawyers - A No Gossiping Policy

The NLRB Hates Your No Gossiping Policy. Here’s Why.

February 24, 2015

The NLRB Hates Your No Gossiping Policy. Here’s Why. You Can’t Run or Hide from the NLRB (But You Can Kill Your No Gossiping Policy) I keep running into this problem as we evaluate pre-existing employee handbooks for doctors, dentists and office managers across the country. The issue is that, as an employer, you want…