Team Troubleshooting

Fight the Summer Slump: 10 Tips to Boost Office Morale
Fight the Summer Slump: 10 Tips to Boost Office Morale

It’s been summer for a WHILE now. Your practice might still be humming, but the plants in the window are looking wilted, and so is your team. One employee is thinking about her vacation plans more than the patients, and another is clocking out early to hit the pool....

Stop the Madness! Putting an End to Workplace Drama in Your Practice
Stop the Madness! Putting an End to Workplace Drama in Your Practice

Constant blowups. Schedule turmoil. Whining about everything, from the patients to the equipment to each other. Resistance to change. Ever dread going into the office because you know you’ll have to deal with all of these each and every day? Feel like your work energy...

Help, I Hired a Zombie Employee!
Help, I Hired a Zombie Employee!

Sure, it may seem like having a zombie staggering around on your staff is “equal opportunity” – after all, you wouldn’t discriminate based on a silly thing like a pulse! But whether it’s your type-A typical zombie, a vampire who insists on wearing midnight black...

Four Things I Need You to Know When You Are Late for Work
Four Things I Need You to Know When You Are Late for Work

How long a patient has to wait for their appointment is a big factor in patient satisfaction at most practices. So, it’s no surprise that one of the most frustrating HR issues doctors and practice managers have to deal with is an employee who is habitually late, and...

“She Has a Bad Attitude and She Wants a RAISE?”
“She Has a Bad Attitude and She Wants a RAISE?”

I get questions all the time about wage negotiations and employee attitude problems, but I don’t usually get those questions together. Here’s a paraphrased query I recently received about an employee who, after working for the practice for only a brief time, was both...

Don’t Poke an Angry Bear: 6 Cool-Down Tips for Team Conflicts
Don’t Poke an Angry Bear: 6 Cool-Down Tips for Team Conflicts

Employee upsets and team conflicts happen, even to experienced managers. The good news is that most of them can be handled efficiently and effectively if you adopt a few HR tricks that help tone down the volume of the conversation. As an added bonus, you may gradually...

Alcohol and the Workplace: An HR Infographic
Alcohol and the Workplace: An HR Infographic

Providing alcohol in the workplace or at work-related events—whether holiday-themed or not—is sometimes seen as a boost to enjoyment, team spirit, and a relaxed company culture. And as the holiday season progresses, many employers and managers enter full-on party...

When should your employees be allowed to moonlight?
When should your employees be allowed to moonlight?

For the past few weeks, you notice that your star employee, Jennifer, consistently arrives late, bleary-eyed from lack of sleep. When you approach her, she admits to taking a second job that requires late shifts. You’re not happy about what that means for your morning...

When At-Home Problems Come to the Office: You Asked, We Answered
When At-Home Problems Come to the Office: You Asked, We Answered

What should you do when an employee’s home-life problem spills over into the office and starts affecting their performance—in other words, when a personal problem becomes an HR problem? I get questions like this one emailed to me all the time. Here’s one real-life HR...

Stop the Revolving Door! 11 Tips to Lower Employee Turnover
Stop the Revolving Door! 11 Tips to Lower Employee Turnover

For once, your team is humming along. Interviews are a thing of the past, all recent hires have been trained and HIPAA-trained, and team huddles are starting to feel productive again. Then, BAM! One of your employees informs you she is putting in her two weeks’ notice...

He Said, She Said: What to Do When Nothing’s Clear
He Said, She Said: What to Do When Nothing’s Clear

“I have two front office employees, Miranda and Charlie, who hate each other. If there’s some small, childish way to poke, prod, or annoy the other, they will do it. They constantly tweak each other's schedules, complain if anything, including scrap paper, is moved...

Outsmarting the Smartwatch: HR and Smart Devices
Outsmarting the Smartwatch: HR and Smart Devices

Computers are everywhere: in our homes, in our offices, in our stores, in our pockets. Cell phones, laptops, and tablets dominate our day-to-day life. And with the use of the smartwatch on the rise, that small sliver of space which remains device-free is rapidly...