Customized Medical Employee Handbook

  • 100% Compliant
  • Tailored to Your Practice
  • Crafted by HR Experts
  • Takes 60 Days or Less
  • Supports All Medical Offices

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16 Best Practices and Forms for Employers and Office Management

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Customized Medical Office Employee Handbook & Procedures

Every medical practice in the United States needs an updated, legally compliant medical office policy and procedure manual. Not only does it provide you with essential policies and tools you need to confidently an effectively address HR or employee issues in your office, it also provides you with protections from employment lawsuits.

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But writing an office manual isn’t easy and you still run the risk of getting something wrong. And downloading a free template is like borrowing a stranger’s surgical mask – you don’t know what problems it may be hiding.

At CEDR HR Solutions, we do it all for you. We’re here to lessen your stress and your risk associated with your medical office policies and procedures. We make it easy for you to implement the office policies and protections your practice needs. Less time spent worrying over which policies to include or which laws apply to you means more time doing what you do best: seeing patients and building up your business!

We support:

  • General Medicine
  • Podiatry
  • Veterinary
  • Physical Therapy
  • Cosmetic Surgery
  • Dermatology
  • Pediatric
  • Chiropractic
  • Anesthesiology
  • Gynaecology
  • Urgent Care
  • Optometry
  • And more!

How does it work?

Our team of certified HR experts and in-house legal experts will work directly with you or your office manager to custom write a medical office policy and procedure manual for your practice. It will be tailored to match your office culture, number of employees, and your state to provide you with all the policies and protections you need to effortlessly run your business.

No medical office is too small or too large – we support offices with as few as two employees to those with over 50 employees.

Each medical employee manual comes with 90 days of complimentary, unlimited EXPERT HR support through our Solution Center.

What will my handbook include?

Your handbook will contain an Introduction, Core Policies, a Alternative Dispute Resolution Policy, Guidance and Forms, and Job Descriptions. A sample Core Policies table of contents is below.

Sample Core Policies Table of Contents

1. WELCOME

  • OUR MISSION
  • OUR VISION

2. WHAT IT MEANS TO BE IN SERVICE

  • JOB PERFORMANCE
  • THE DOCTOR’S RULES FOR THE TEAM

3. THE PRACTICE’S RELATIONSHIP TO ITS EMPLOYEES

  • PROTECTED ACTIVITY UNDER THE NLRA

4. THE BASICS OF YOUR EMPLOYMENT

  • APPLICATIONS
  • EMPLOYMENT ELIGIBILITY VERIFICATION
  • NEW HIRE REPORTING
  • GETTING ACQUAINTED PERIOD
  • REGULAR EMPLOYMENT CLASSIFICATIONS
  • COMPANY KEY
  • TEAM MEETINGS

5. WORK SCHEDULE

  • BREAKS AND MEAL PERIODS
  • RECORDING YOUR TIME
  • NURSING MOTHERS IN THE WORKPLACE

6. ATTENDANCE AND UNEXCUSED ABSENCES

  • GENERAL ATTENDANCE AND PROMPTNESS POLICIES
  • INCLEMENT WEATHER

7. DRESS CODE

  • DRESS POLICIES FOR ALL EMPLOYEES

8. PROFESSIONAL CONDUCT

  • TELEPHONE PERSONALITY
  • SCRIPTS
  • ADDRESSING OTHERS WITH RESPECT
  • UNPROFESSIONAL CONDUCT

9. ANTI-HARASSMENT POLICIES

  • EQUAL EMPLOYMENT OPPORTUNITY
  • EMPLOYEES WITH DISABILITIES
  • HARASSMENT IN THE WORKPLACE
  • DEFINITION OF WORKPLACE HARASSMENT
  • DEFINITION OF SEXUAL HARASSMENT
  • HARASSMENT BY A PATIENT
  • PROHIBITION AGAINST RETALIATION

10. PROGRESSIVE CORRECTIVE COACHING
11. PERFORMANCE EVALUATIONS
12. SAFETY AND HEALTH

  • GENERAL SAFETY AND HEALTH POLICIES
  • OSHA COMPLIANCE
  • BLOOD-BORNE PATHOGENS STANDARD (WHERE APPLICABLE)
  • HAZARD COMMUNICATION STANDARD
  • HEPATITIS B STANDARD
  • SECURITY OF PERSONAL ITEMS
  • VIOLENCE IN THE WORKPLACE
  • EMERGENCY CODE
  • SMOKE-FREE ENVIRONMENT
  • DRUGS AND ALCOHOL
  • PROHIBITED ITEMS

13. TIME OFF

  • HOLIDAYS
  • VACATION
  • SICK/PERSONAL LEAVE (PAID/UNPAID)
  • LEAVE OF ABSENCE
  • REINSTATEMENT AFTER LEAVE
  • REINSTATEMENT FROM PERSONAL LEAVE OF ABSENCE
  • DOCTOR OUT OF THE OFFICE [OPTIONAL]
  • BIRTHDAYS AS HOLIDAYS [OPTIONAL]
  • BEREAVEMENT LEAVE
  • ELECTION DAY
  • JURY DUTY
  • WITNESS LEAVE
  • MILITARY LEAVE OF ABSENCE

14. COMPENSATION AND PAY

  • PAYCHECKS
  • PAYCHECK ERRORS
  • GARNISHMENT
  • EXEMPT EMPLOYEES
  • OVERTIME
  • ON-CALL/WAIT TIME
  • HEALTH BENEFITS [OPTIONAL]
  • RETIREMENT BENEFITS [OPTIONAL]
  • EMPLOYEE MEDICAL BENEFIT
  • SOCIAL SECURITY
  • UNEMPLOYMENT INSURANCE
  • WORKERS’ COMPENSATION
  • BONUS POLICY

15. TRAINING AND TRAVEL

  • CONTINUING EDUCATION
  • VERIFICATION OF LICENSES AND CERTIFICATES
  • BUSINESS TRAVEL

16. USE OF ELECTRONIC DEVICES, EMAIL, TELEPHONE AND INTERNET

  • CAMERAS AND OTHER IMAGING DEVICES
  • CELL PHONE USE
  • EMAIL AND THE INTERNET
  • PROGRAMS AND PASSWORDS
  • SOCIAL MEDIA
  • PRIVACY

17. PATIENT AND PRACTICE INFORMATION CONFIDENTIALITY

  • HIPAA VIOLATIONS

18. VISITORS TO THE PRACTICE
19. SOLICITATION
20. FRATERNIZATION POLICY
21. OUTSIDE EMPLOYMENT
22. SEPARATION FROM EMPLOYMENT

  • PRACTICE PROPERTY
  • EXIT INTERVIEW
  • EMPLOYMENT REFERENCES

23. EMPLOYEE CONCERN REPORTING POLICY
and more…

Learn How to Get Started Today: 866-414-6056